ParentSquare

1. Find the email from your school and click to get started, or:
2. Go to parentsquare.com/signin (or install the ParentSquare app) and follow the prompts to sign up.
3. Use Google single sign-on, your email, or your phone number to set up your account. Your email/phone number must match your contact details in the school's database for this to work!
4. If your contact details aren't recognized, contact your school administrator to get them added. After they update your information in their database, the new contact details will appear in ParentSquare after the next daily sync, and you will be able to create an account.

Note: After you are added to ParentSquare by your school, you will receive school communications even if you have not registered your account. However, you will need to register your account in order to participate in two-way communications and to access any confidential student-specific documents or forms.

• Contact the school office and ask for your official contact information to be updated.
• Or, if you have set up your login to ParentSquare:
• Login to the app or website and navigate to Account settings,
  • Edit your contact details and verify your new email/phone (if changed).
  • These corrections will be sent to the school.
• Changes will show in your account automatically, once the school updates its database with the record.

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.
4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:
   • Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   • If you do not see the account you want listed, click Combine Another Account.

5. Log in to the other ParentSquare account you want to combine.

6. Select the name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

• If you are using the web browser: On your home page, click your name and select "My Account." Then, select "Language Setting.”
• If you are using a mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Language Settings."
• Select your preferred language and save.

What if my language preference doesn't hold after making the change?

Contact your school and ask them to update your language preference in their database of records.

You can choose between "instant" and "digest" notifications or choose to turn off notifications (excluding emergency alerts and notices). The "instant" setting will send all notifications in real-time. The “digest” setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day, reducing the number of notifications you receive daily. (We recommend the “digest” setting”.)

• If you are using the web browser: On your home page, click your name and select "My Account." Then, select "Customize your settings" under Notification Settings.
• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Notification Settings."

Here is some help for two common login problems:

What You Need to Know:

Probably your contact details are not displayed in the school database. ParentSquare synchronizes with your school's internal student information database, containing details provided by families (on forms, during enrollment, etc.). ParentSquare accounts sync with school data to make sure only actual parents and guardians are registered and student privacy is maintained.

This can happen at the beginning of the school year or if your student changes schools. Schools update their student data every year - sometimes existing parents will be affected, and sometimes it will take a while before new parents are added.

What to do:

1. Ask the school's database administrator for help! Confirm that you are in the school's database and that your contact details match your ParentSquare account.
2. If the teacher or staff don't know what to do, ask them to find the right person who can help you at the school or district. Every district has someone who looks after the student information system and manages ParentSquare for the organization! There will be someone who can look up your records and correct the information.
3. Once the school updates your contact details, in most cases, we automatically synchronize once per day, so the change should be reflected within 24 hours or the next working day.
4. If you still have problems, the next step would be for the school administrator to file a ticket with our helpdesk with the background and as much details as possible!

To find answers on your own, you can also go to our help articles after logging in. Click here to go directly to the help articles for parents and students.

FOR ALL PERSONAL ASSISTANCE OR TROUBLESHOOTING, PLEASE REACH OUT TO SCHOOL!

Contact Laurie Schmitt (7-12, lschmitt@midlakes.org) or Kim Maher (K-6, kmaher@midlakes.org) for further assistance.